Redundancy is usually thought of as 'waste" resulting from inefficient operations.
The traditional focus in operations management is on elimination of redundancy. This phenomenon has caught on in the healthcare industry, where patients' needs rarely converge.
Contrary to common wisdom, my research partners and I have found that redundancy has a positive impact on patient-centeredness, patient safety and quality of care.
See our research article in Health Care Management Review (HCMR) for more details.